Our commitment to you
We are committed to protecting your privacy, in accordance with applicable Australian privacy laws including the Australian Privacy Principles and credit reporting provisions in the Privacy Act 1988.
This Policy explains how we collect, use, disclose and otherwise handle personal information, including credit-related personal information. Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable (for example, your name, email address and phone number).
Why we collect information
The main purposes for which we collect, hold, use and disclose personal information are set out below.The main purposes for which we collect, hold, use and disclose personal information are set out below.
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection; which are permitted by law; or for which you have provided your consent.
We may contact you for additional information or verification before accepting any order.
How we collect this information
We collect personal information in a number of ways, including:
What we collect
The type of personal information that we collect about you depends on the type of dealings you have with us. For example, if you:
How do we handle customer information?
As part of these principles, customers who do not want to receive marketing offers through the mail or on the internet can contact us on 1300 376 655
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.
Sharing your information
We may share your personal information with third parties where appropriate for the purposes set out under heading 3, including:
- Freight and delivery providers
- Information technology and data storage providers
- Function and event organisers
- Marketing and communications agencies
- Research and statistical analysis providers
- Debt collectors
- Call centres
- Hard copy and electronic mail houses
- External business advisers (such as recruitment advisors, accountants, auditors and lawyers)
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
If you would like to access your personal information, please email your request via the Contact Us page or phone us on 1300 376 655. We take the greatest care to store your personal information securely in order to justify your confidence in shopping with us online.
About cookies and what they tell us
A cookie is a small amount of information sent from a web server to your computer when you use our web site. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket. It does not tell us your personal identity unless you are registered with us.
Direct marketing by mail and email
We will only send you email or mail via direct marketing if you choose to receive them. If you would like to receive offers from us, please tick the relevant box when you register with L&H Express. If you no longer wish to receive these offers, please email us or call 1300 376 655.
Changes to our privacy policies and practices
How we protect customer information
For credit card transactions, L&H Express uses Secure Sockets Layer (SSL) technology. This means the credit card information you send is encrypted by your computer, and then decrypted again when it reaches our company, preventing others from accessing your private information in the process. The payment process utilised by L&H Express uses HTTPS and is secured by 128bit SSL encryption. We do not store your credit card details.
How we handle marketing communications
We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.
We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. In addition, you can email firstname.lastname@example.org to manage your subscription. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.